Last updated: November 2026

Simply Chic Bathrooms and Kitchens (ABN 56 642 599 844) respects your privacy and recognises the importance of protecting personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry or communicate with us about our services.

This policy applies to personal information collected through our website and through other communications with our business.

1. Personal Information We Collect

The type of information we collect depends on how you interact with us. It may include:

• Contact details: Your name, email address, telephone number and other contact information you provide.
• Renovation enquiry details: Information about your proposed kitchen or bathroom renovation, property, project requirements, design preferences, budget and requested services.
• Images and documents: Photographs, plans, measurements and other files you choose to send us in connection with a project.
• Website usage information: Information about how you use our website, including pages visited, interactions, approximate location, device information, browser type, referral sources and IP address, where collected through analytics or website technologies.
• Communications: Information contained in emails, contact form submissions, telephone communications and other correspondence with us.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Complete and submit a contact or enquiry form on our website.
• Call, email or otherwise communicate with us.
• Request information, a quotation or a consultation about our services.
• Provide photographs, plans or other information about a renovation project.
• Interact with our website, including through cookies, analytics and similar technologies.

We may also receive technical information automatically through the operation of our website and the third-party services described in this policy.

3. How We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries and requests for information.
• Discussing, assessing and planning potential kitchen and bathroom renovation projects.
• Preparing quotations, proposals and project-related communications.
• Providing, coordinating and managing renovation services.
• Communicating with customers, contractors, tradespeople and suppliers where relevant to a project.
• Operating, maintaining and improving our website and services.
• Understanding website traffic and visitor behaviour through analytics.
• Maintaining business records and meeting applicable legal obligations.

We will not use personal information for unrelated purposes unless you have consented or the use is otherwise permitted or required by law.

4. Contact Forms and Email Communications

Our website uses a custom contact form to allow visitors to send us enquiries. Information entered into the form may include your name, contact details and information about your proposed renovation project.

When a contact form is submitted, the information is transmitted by email using the Google Cloud SMTP API. This means that information submitted through the form may be processed by Google infrastructure as part of the email transmission process.

Enquiry information may also be held in website databases, email accounts, backups or other systems used to operate and maintain our business, depending on how those systems are configured.

Please avoid submitting sensitive personal information through the contact form unless it is genuinely necessary for your enquiry.

5. Google Analytics 4

We use Google Analytics 4 (GA4), a web analytics service provided by Google, to understand how visitors interact with our website.

Google Analytics may collect information such as:

• Pages visited and the time spent on those pages.
• Interactions with website content and features.
• Device, browser and operating system information.
• General geographic information derived from technical data.
• Referral sources and how visitors arrive at our website.

Google Analytics uses cookies and similar technologies, where enabled, to help collect and report this information. The information is used to analyse website performance and improve our online services.

Google may process analytics information on servers located outside Australia. Further information about Google’s handling of data is available in the Google Privacy Policy.

6. Google Maps

Our website may display maps provided by Google Maps. When you view a page containing an embedded Google Map, your browser may connect to Google’s services.

Google may collect technical information, including your IP address, device and browser information, and information associated with your interaction with the map. Google may also use cookies or similar technologies in connection with its services.

Google Maps is operated by Google and its use is subject to Google’s own terms and privacy practices. You can read the Google Privacy Policy for further information.

7. Overseas Storage and Disclosure

Our website is hosted on a cloud server located in the United States of America. Accordingly, personal information collected through our website may be stored or processed on infrastructure located outside Australia.

In addition, third-party services used by our website, including Google Analytics 4, the Google Cloud SMTP API and Google Maps, may process information in overseas data centres. The countries in which information is processed may depend on the relevant provider’s infrastructure and service configuration.

As a result, personal information you provide to us may be disclosed to or accessible by overseas service providers for website hosting, email transmission, analytics, mapping and related technical purposes.

We take reasonable steps to use service providers and systems appropriate to the operation of our business. However, overseas data storage and processing may be subject to the laws of the countries in which the relevant providers operate.

8. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information where reasonably necessary to operate our business, respond to your enquiry or provide requested services. This may include disclosure to:

• Contractors, tradespeople and suppliers involved in a renovation project.
• Website hosting and cloud infrastructure providers.
• Google and other technology providers used for email transmission, analytics or website features.
• Website maintenance and technical support providers, where engaged.
• Professional advisers, where required for business or legal purposes.
• Government authorities or other parties where disclosure is required or authorised by law.

We aim to disclose only information reasonably necessary for the relevant purpose.

9. Cookies and Similar Technologies

Our website and third-party services may use cookies and similar technologies to support website functionality, analyse visitor activity and improve website performance.

You can manage or disable cookies through your browser settings. You may also be able to manage certain Google advertising and analytics preferences through Google’s available privacy controls.

Disabling cookies may affect the operation of some website features or third-party embedded content.

10. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include access controls, security measures provided by our hosting and technology providers, and appropriate website and server administration practices.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. We cannot guarantee the security of information transmitted to or from our website.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, manage renovation projects, maintain business records and meet applicable legal obligations.

Information may remain in email accounts, website databases, server backups or other business systems for a period after the original enquiry or project has concluded.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate and lawful.

12. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will consider requests in accordance with applicable privacy laws. In certain circumstances, we may be unable to provide access or make a requested correction where an exception under the law applies.

13. Privacy Concerns and Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.

We will consider your complaint and take reasonable steps to respond. If you are not satisfied with our response, you may be able to raise your concern with the Office of the Australian Information Commissioner (OAIC), depending on whether the business is subject to the relevant privacy laws.

Further information is available at www.oaic.gov.au.

14. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations. The latest version will be published on this page with its updated date.

16. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to raise a privacy concern, please contact us: